Patients & Visitors
Preparing for Your Stay
A hospital stay will rarely be confused with being at home, but Stevens Hospital makes every effort to make your admission go smoothly and your stay comfortable.
There are steps you and your family can take to prepare for your admission. You may begin by reading the following:
When A Loved One Needs Hospital Care
DO read the Patient and Family Rights and Responsibilities document that the hospital provides each patient.
DO designate one member of the family as the primary point of contact for the nurse. This will allow the nurse to spend more time taking care of the patient and less time on the phone repeating information to different family members.
DO ask the nurse what you should expect the first time you visit your loved one. This information will help prepare you for the activity level, monitors and equipment associated with a critical care unit.
DO take notes when speaking with medical professionals. During this stressful time, notes are a useful tool to remember questions you want to ask about care and information you may need to share with family members.
DO keep the patient's safety and wellness in mind when visiting. Familiarize yourself with standard safety precautions (for example, the rails of the bed should be in the raised position when you leave the bedside), and refrain from visiting if you are ill with a potentially contagious illness.
DO take care of yourself during your loved one's hospitalization. This will enable you to provide the best healing support for your loved one.
DO utilize available support services. Stevens Hospital has staff members such as spiritual care professionals and social workers to meet the needs of families and loved ones.
DO ask to speak with a nurse or a supervising nurse if you have a concern. Also you can ask for Stevens Hospital's Patient Advocate, whose role is to solve problems for patients and their families. You may reach the Patient Advocate by calling 425.640.4365 (or call extension 4365 within the hospital).
DO bring only mylar balloons for a patient. Latex balloons are not permitted in the hospital because patients, families and staff may be allergic to latex.
DON'T send flowers or plants to someone in the critical care unit (CCU).
Preadmission
Complete preadmission forms as recommended. Check in through patient access near the first floor entrance on the east side of the hospital.
Please be sure to follow your physician’s instructions regarding abstinence from food and liquids. Patients under the age of 18 must have a parent or legal guardian accompany them to sign the required form.
What to Bring
- Insurance forms and cards.
- Social Security number.
- Medicare card (if applicable).
- Personal toiletries.
- Pajamas or nightgown, robe and slippers.
- Reading and writing materials.
Please Do Not Bring
- Cash.
- Cell phones.
- Jewelry.
- Televisions or large radios.
- Other valuables.
Helpful Patient Information
Telephones
We ask that incoming calls be received between 7 a.m. and 9 p.m., if possible, to avoid disturbing other patients. Callers may dial 425.640.4000 and ask our operator to connect the caller to your room.
- For local calls, dial 9 and the number.
- For long distance calls (person to person, credit cards, collect, third party), dial 9, then 1, the area code and the number. An operator will answer after a “bong tone” to complete your call.
- For calling cards, dial 9, then 1, the area code and the number. Wait for a “bong tone” and enter your calling card number.
- For 800 numbers, dial 9, then 1.800 and the number.
- For directory assistance dial “0” for the hospital operator.
- For calls within the hospital simply dial the 4-digit extension. Do not dial 9 before the number.
Courtesy phones for local calls are located in all of the waiting areas. Dial 9 and the number. TTY equipment for the hearing impaired is available at the pay phones located in the emergency department and the third floor lobby.
Cell Phone Usage
Please turn off cell phones, pagers and other electronic equipment while in the ICU. These devices may interfere with ICU equipment.
Chaplains
A hospital chaplain is available for patients and their families except during the night shift, 11 p.m. to 7 a.m. To request a chaplain, dial “0” for the hospital operator or ask your nurse.
Quiet Rooms
Some patients and visitors may wish to have additional privacy and quiet. The Kruger Quiet Room is located in the third floor lobby. In addition, you may ask in the emergency department and in ICU if there is other space available for short periods of time.
Visiting Hours
General
10 a.m. to 8 p.m.
Pediatrics
No restrictions on parents. No restrictions on siblings unless advised by the nurse.
Intensive Care Unit or Post Critical Care Unit
Entrance is at the discretion of the nursing staff. Use the intercom outside the unit for permission to enter. Artificial flowers only, please.
Maternity
Special visiting hours for family and friends. Please consult the Stevens Birth Center staff.
After Hours Visitors
All entrances to the hospital, except the emergency department, are closed at 9 p.m. and opened again at 5 a.m. If a visitor needs to enter or exit the hospital after 9 p.m., they can do so through the emergency department located on the first floor. Visitors will be assigned ID badges by the security officer on duty.
Cafeteria
Stevens Café is located on the second floor. It is open for breakfast from 7 a.m. to 10:30 a.m., lunch from 11 a.m. to 1 p.m., and dinner from 4:30 p.m. to 6:30 p.m. There are vending machines on the second floor near the cafeteria that may be accessed 24 hours a day.
Espresso Stand
Dr. Java Espresso Bar is located on the second floor by the cafeteria, extension 4328, open 7:30 a.m. to 3 p.m., Monday through Friday.
Gift Shop
The Gift Shop, located near the cafeteria on the second floor, is open from 9 a.m. to 6:30 p.m., Monday through Friday and 11 a.m. to 3 p.m., Saturday and Sunday. It offers a variety of gifts and flowers. Proceeds benefit Stevens Hospital Auxiliary.
Discharge
For safety reasons, we may ask that you be discharged by wheelchair by a staff member or volunteer. Typical discharge is before 11 a.m. If you have had certain medications (i.e. anesthesia) you will not be able to drive home. Please make transportation arrangements before to being discharged.
Discharge Checklist:
- Remember keys to your home.
- How will you get home? You are responsible to arrange your own transportation.
- Who will assist you when you get home?
- Is there a need for supplies or other equipment?
- Remember to pick up prescriptions prior to going home or designate someone to pick them up for you.
Our case management staff is available to assist in any way necessary with making arrangements for care after your hospitalization. They are knowledgeable of the wide range of resources available to assist with aftercare and in-home services. During your hospital stay, simply inform your doctor or nurse if you would like to speak with a case manager.
Prescriptions
Your prescription(s) will be given to you at the time of discharge. Stevens’ retail pharmacy (Hadfield's Pharmacy) is located in the Stevens Pavilion for your convenience and can be reached at 425.673.3700. Hadfield’s Pharmacy is open Monday through Friday, 9:30 a.m. to 6 p.m.; Saturday, 10 a.m. to 3 p.m. Speak to your nurse about getting your prescriptions filled. We are happy to assist you.
Smoking Policy
Stevens Hospital is a smoke-free facility. Smoking is prohibited within the hospital and on the campus.
Patient Belongings
Stevens Hospital is not responsible for any losses of patient personal belongings. Please make arrangements to have them taken home.
